10 Oct

Urgent: Amazon selling account under review

This is not an email subject you EVER want to see in your inbox.

This is the email subject I saw Friday morning, September 27th. “Your Amazon selling account is currently under review, and we will be contacting you by phone with more information within 72 hours.” It arrived in the wee hours of the morning, so the clock was already ticking when I first opened the email. We had heard of these notices – in fact, 3 close friends in our mastermind had already received similar notices in the past several days. This was shocking, but not exactly surprising.

But why? Our account is clean, right? We know how to handle inauthentic complaints and other issues, right? Smart people do dumb things. Experienced sellers make rookie mistakes. WE made a rookie mistake.

Over the past 6 months, we had received 5 policy warnings informing us that Amazon had corrected detail pages. At a glance, most of these seemed to contain asins that we hadn’t created or edited. The ones that did appear in our inventory looked OK. What did these notices mean? Did they require action? We didn’t really know but it looked like we hadn’t done anything wrong so we ignored them. Classic rookie move. Bad idea. 

Lesson #1: When in doubt, respond.

Always respond to emails/performance notifications signed by the Seller Performance Team. Or emails/performance notifications with the word “Warning” in the subject line. Or any other emails/performance notifications that look potentially scary and/or confusing and/or wrong. If you don’t know whether a response or action is required, ask Amazon.

The fifth warning was the tipping point. We received our 72 hour notice and suddenly it became crystal clear that yes, action was required. These were a problem we should have been dealing with all along. Now the stakes were much higher. Amazon had pulled the pin and tossed a hand grenade into my inbox.

It was Friday morning, and our time would run out Monday morning before business hours. We basically had the weekend to take care of this.

Because this was a new type of issue for us, we quickly agreed that DIY was not the way to go. Perry and I don’t always find it fast or easy to agree on decisions, but this time was different. Q4 is too close, and the livelihood of many households depends on our business. We needed to get it right the first time. There was no time for a learning curve.

The notice said I would receive a call within 72 hours or I could call them. WWYD? I set an alarm to call Amazon’s Account Health Support team as soon as business hours opened, and messaged a pro to save our place in line for reinstatement service. No, we weren’t suspended yet, but the goal was to keep it that way.

Part 2

    Comments

  1. Martin
    October 10, 2019

    Wow. So glad it worked out. Who did you line up for a reinstatement service?

    Reply
  2. Nick Mavridsi
    October 11, 2019

    Did the seller notifications red flag appear on the seller central dashboard? How do you guys go about dealing with so many notifications do you have a system or process? I would love to hear what method to the madness you use?

    Reply
    • October 11, 2019

      These did appear as both email and red flag notifications, another indication that we should have taken them seriously. We don’t respond to the ones that don’t affect our seller health, but it’s important to understand the difference. We didn’t.

      Reply
  3. Gary Blakeley
    October 13, 2019

    Kim- How long did it take to get your seller account back up. I am in the same situation but Sent the POA in myself and the account is suspended. Did Ed help get the account reinstated ?

    Reply
    • October 13, 2019

      We actually didn’t get suspended. We acted quickly on the 72 hour notice, treating it as a suspension, and were able to get it cleared before the hammer came down.

      Reply
      • Gary Blakeley
        October 13, 2019

        I just sent my 2nd POA and got denied . they keep saying i don’t have enough detail .

        any insight to this ?

        Reply
        • October 14, 2019

          Are you giving concise specific actions you’ve taken to address the current issue, and changes you’ve implemented to prevent the problem from recurring? The action items are usually where they want the most detail.

          Reply
  4. March 12, 2024

    atorvastatin drug lipitor 10mg oral buy lipitor for sale

    Reply
  5. March 14, 2024

    order ciprofloxacin for sale – buy bactrim 960mg buy augmentin 375mg

    Reply
  6. March 14, 2024

    order ciprofloxacin 500mg generic – buy cephalexin for sale oral augmentin 1000mg

    Reply
  7. March 17, 2024

    flagyl 200mg pills – cleocin 150mg tablet order azithromycin 500mg pill

    Reply
  8. March 18, 2024

    ciprofloxacin oral – buy erythromycin sale buy erythromycin pills for sale

    Reply
  9. March 19, 2024

    buy valacyclovir for sale – cost nateglinide 120mg buy zovirax 400mg sale

    Reply
  10. March 20, 2024

    oral stromectol cost – axetil where to buy buy sumycin 500mg pills

    Reply
  11. March 21, 2024

    buy metronidazole 400mg generic – order cleocin 150mg for sale brand zithromax 250mg

    Reply
  12. March 22, 2024

    buy ampicillin sale buy penicillin cheap amoxicillin online

    Reply
  13. March 23, 2024

    order furosemide 100mg sale – order minipress 2mg captopril 25 mg for sale

    Reply
  14. March 26, 2024

    glucophage 500mg oral – glucophage 500mg for sale buy lincomycin 500mg online cheap

    Reply
  15. March 26, 2024

    zidovudine without prescription – buy metformin allopurinol 100mg sale

    Reply
  16. March 28, 2024

    buy generic clozapine – clozaril 50mg sale order generic famotidine

    Reply
  17. March 29, 2024

    seroquel 100mg without prescription – order ziprasidone 40mg pills cheap eskalith generic

    Reply
  18. March 31, 2024

    clomipramine 25mg sale – order paroxetine 10mg for sale doxepin pills

    Reply
  19. March 31, 2024

    generic hydroxyzine – hydroxyzine 10mg without prescription purchase endep pill

    Reply
  20. April 1, 2024

    This piece of writing presents clear idea designed for the new viewers of blogging,
    that truly how to do blogging.

    Stop by my website vpn special coupon code 2024

    Reply
  21. April 1, 2024

    Hello there! This post couldn’t be written any better!
    Reading this post reminds me of my previous room mate!

    He always kept talking about this. I will forward this article to him.
    Fairly certain he will have a good read. Thanks for sharing!

    My blog … vpn special coupon

    Reply
  22. April 4, 2024

    buy amoxil medication – ceftin for sale ciprofloxacin 1000mg tablet

    Reply
  23. April 4, 2024

    amoxiclav tablet – acillin pill buy baycip generic

    Reply
  24. April 6, 2024

    Fabulous, what a website it is! This web site provides helpful information to us, keep
    it up.

    Check out my web page … vpn coupon 2024

    Reply
  25. April 6, 2024

    What a information of un-ambiguity and preserveness
    of valuable familiarity concerning unpredicted feelings.

    my web site :: vpn special coupon code 2024

    Reply
  26. April 8, 2024

    Have you ever considered about adding a little bit more than just your articles?
    I mean, what you say is valuable and everything. But just imagine if you
    added some great photos or videos to give your posts more,
    “pop”! Your content is excellent but with pics and
    videos, this website could undeniably be one of the most beneficial in its field.
    Great blog!

    Feel free to surf to my website: vpn special coupon code 2024

    Reply
  27. April 9, 2024

    order cleocin 150mg generic – buy doxycycline medication cheap chloromycetin sale

    Reply
  28. April 10, 2024

    order zithromax 500mg without prescription – order azithromycin 250mg generic ciplox online buy

    Reply
  29. April 11, 2024

    Quality posts is the key to interest the users to pay a quick visit the web
    page, that’s what this web page is providing.

    my webpage :: vpn special code

    Reply

Leave A Reply

Your email address will not be published. Required fields are marked *