Our Company Culture

My friend Travis  asked me on my personal FB wall what makes my employees enjoy working for us in our Amazon FBA business. The original post he asked about is below: "You know what joy is? A new employee told me today that he was telling his son about his job with us...

URGENT: AMAZON SELLING ACCOUNT UNDER REVIEW (PART 4)

Part 1 Part 2 I couldn't believe we had an answer just 25 minutes after submitting a Plan Of Action! And not just a canned response. We had a good answer, a real answer: Thank you for submitting your plan of action. We reviewed your plan and determined that you may...

Urgent: Amazon Selling Account Under Review (Part 3)

Read Part 1 and Part 2 When I got off the phone with the Health Support team, we immediately hired Ed and his team. We knew we could probably handle this ourselves, but we also knew there was a lot at stake. Just one day of suspension would cost more than hiring a pro...

Urgent: Amazon Selling Account Under Review (Part 2)

Read Part 1 here We weren't suspended yet, but our account was a ticking time bomb and we didn't know why yet. While I waited for the sun to rise in Seattle so I could talk to the Account Health Support Team, I started digging. I dug through my inbox, my performance...

Urgent: Amazon selling account under review

This is not an email subject you EVER want to see in your inbox. This is the email subject I saw Friday morning, September 27th. "Your Amazon selling account is currently under review, and we will be contacting you by phone with more information within 72 hours." It...

Why do I see an order for $0? Is Amazon giving away my stuff?!

Have you ever checked your sales in the Amazon Seller App and seen an order with a zero dollar amount? You might be asking yourself, "Why does it look like Amazon just gave someone my stuff for FREE?" These are replacement orders. There was a problem and the customer...

Stale Inventory Sales Analysis

I just pulled numbers on our sales of stale inventory for the past 30 days. I did it because we don't like stale inventory. We prefer a fast nickel over a slow dime, so we reprice our stale inventory a little more aggressively than some sellers. Maybe your business...

Update: The Poshmark Experiment

Have you ever bought or sold on Poshmark? I mentioned a while back that we were experimenting with Poshmark. We set up a good process to check in our returned inventory, open cases requesting reimbursement where appropriate, and started listing our unfulfillable...

Build Margins with In-store Cash Back from Rakuten

I'm supposed to be working on other stuff, but this is too good not to share. We used to build margins with discounted gift cards, but those margins shrunk so much that we no longer use them for the stores we source.  But here's a new opportunity. Actually, it's not...

Does Amazon accept retail receipts?

"Does Amazon accept retail receipts?" I see this question on Facebook a lot, and it causes a lot of unnecessary fear. Sometimes it's not even a question, it's a statement: "Amazon doesn't accept retail receipts." or worse yet, "Everyone knows Amazon doesn't accept...

Inauthentic Example from our account

Since I just launched a course on how to resolve inauthentic complaints with Amazon, here's a recent example from our own experience. We received this complaint: After our trusty VA assembled the proof of authenticity for me, I worked on a Root Cause so we could tell...

The Poshmark experiment

As FBA sellers, we're spoiled. I sold on Ebay way back when you had to write the raw html for your own listings, so I know the struggle, and I'm lazy. We're not fans of creating a new listing for individual items or fulfilling our own orders, but we have a big pile of...